iBEAM Camera Support

Troubleshooting

Many camera issues can be resolved by first verifying that the camera has power.

Contact Support

Contact the iBEAM Support Team at support@ibeamsystems.com or by submitting your request below.

You can reach us by phone during normal business hours (8:00 a.m. to 5:00 p.m. Mountain Time, Monday - Friday) at 800.403.0688 x2. Emails and online requests are monitored after hours.
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Getting Started

Installation Guides

OnSite Fixed contruction camera

OnSite Fixed 4K Install Guides

Download

OnSite Fixed contruction camera

OnSite PTZ 4K Install Guides

Download

OnSite Fixed contruction camera

Time-Lapse Pro 4K+ Install Guides

Download

Non-penetrating roof mount

Non-penetrating Roof Mount Install Instructions

Download

Solar wiring diagram

Solar Kit Wiring Diagram

Download

Solar panel mounting diagram

Solar Panel Mounting Diagram

Download

User Guide

Camera Console

Camera Console User Guide

Download

Architectural Specifications

OnSite Fixed contruction camera

OnSite Fixed 4K

Download

OnSite PTZ contruction camera

OnSite PTZ 4K

Download

Time lapse contruction camera

TimeLapse Pro 4K+

Download

Hosting Q&A

Photo Archive

How do I log in?
Select the Log In link on our web site, then enter your user name and password. User names and passwords are case sensitive.

How do I add or remove users?
Send an email to support@ibeamsystems.com to add or remove users.

How often are photos uploaded?
Photos are typically uploaded every 10 minutes between 6:00 a.m. to 6:00 p.m. Custom schedules are available.

How do I see the newest photos?
When you log in, the newest photo will be displayed. As new photos are uploaded, they can be viewed by clicking the Next arrow.

Live Video Stream

Does my camera stream live video?
OnSite Fixed and OnSite PTZ cameras stream live video.

How do I see the live video?
Click the “Live Stream” button in Camera Console.

Why can’t I see the live video?
Some web browsers require you to enable cookies to see the live video.

Internet Explorer

  1. Open the Tools menu, and then select Internet Options.
  2. Select the Security tab.
  3. Select the Trusted sites zone.
  4. Select the Sites button.
  5. In the Address of website box, type the IP address of the camera, then click Allow.
  6. Select OK.

Chrome

  1. Open the Chrome menu on the browser toolbar, and then select Settings.
  2. Select Show advanced settings.
  3. In the "Privacy" section, select the Content settings button.
  4. In the "Cookies" section, select Add a new exception pattern and enter the IP address of the camera, then select Allow.
  5. Select Done.

Email support@ibeamsystems.com for your camera's IP address

My camera disconnects after 5 minutes. Is this normal?
In order to conserve data, OnSite cameras using cellular communication are configured to time out after 5 minutes. Simply refresh your browser to reconnect.

Time-lapse Movies

How do I see a time-lapse movie of my project?
Click the "Timelapse" tab in the Camera Console, then select the date range you want to see.

I need a custom time-lapse movie for a meeting. How do I create one?
Create your custom movie by selecting dates, times and playback speed. Then create a downloadable version in up to 4K Ultra HD. For detailed instructions, download the Camera Console Webpage Users Guide

My project is finished. What now?
When your project finishes, you'll work with iBEAM's video editors as they create your custom edited, post-processed movie. You can add titles, logos, music -- even photos and videos from other sources.

Web Site Integration

What are my options for embedding the camera into my web site?
You may include still photos, live video or the full photo archvive from your iBEAM cameras in your web site.

Contact support@ibeamsystems.com for sample HTML code and the URL for your camera's Most Recent Image.

Still have questions? We are here to help. Call 800.403.0688.